File a Whistleblower Complaint
The Whistleblower Program is not able to respond to emergencies. If you have an urgent concern related to the novel coronavirus/COVID-19, please see the guidelines below for options on seeking assistance.
- If you have an emergency, please call 9-1-1. The County of Santa Clara’s 24/7 Whistleblower Program cannot review and respond to emergencies.
- If you are sick and suspect you have COVID-19, please call your doctor. The County of Santa Clara’s 24/7 Whistleblower Program cannot diagnose any illness.
- Websites of the County of Santa Clara Public Health and the Center for Disease Control and Prevention offer extensive information and guidelines related to COVID-19.
- If you have specific concerns related to the novel coronavirus/COVID-19 by a non-County agency, please contact supervisors at that agency or call 2-1-1.
Complaints may be submitted by telephone at any time by calling the toll-free number (888) 302 7743. This number will direct all whistleblowers to an independent intake center retained by the County: Lighthouse Services. Intake operators are available 24 hours a day to receive complaints. Complaints may also be submitted online to Lighthouse via a secure form using this link.
If your complaint contains sensitive, confidential, or private information please use the above methods to submit a complaint.
Complaints may also be submitted via U.S. Mail to:
24/7 Whistleblower Program
P.O. Box 2331
San Jose, CA 95109
Whistleblower reports may be submitted anonymously, however, anonymous complaints may not contain the information needed to investigate, address, and/or resolve your complaint. When you file your complaint over the phone or online you will be offered a report number and a four-digit PIN. If you set up the PIN, you will then be able to provide additional information, request a status update, submit documents and files, and communicate anonymously with the County's Whistleblower program. If you do not wish to set up a PIN please consider providing some form of contact information so that we can request additional information if needed.
If you would prefer to file a complaint in another language such as Spanish, Vietnamese, Tagalog, or Mandarin/Chinese, please call 1-888-302-7743. An interpreter will be able to assist you to report the incident and file your complaint.
Si Usted prefiere hacer una queja en otro idioma, tales como el español, el vietnamita, el tagalo o el mandarín, por favor llame al 1-888-302-7743. Un intérprete estará disponible para ayudarle a reportar el incidente y a someter su queja.
Nếu quý vỵ muốn gửi lời khiếu nại bằng ngôn ngữ khác như tiếng Việt, tiếng Mễ, tiếng Quan Thoại hoặc tiếng Philipin, vui lòng gọi 1-888-302-7743. Thông dịch viên của chúng tôi sẽ hỗ trợ quý vỵ trong vấn đề này.
Kung gusto mong magsampa ng reklamo sa ibang wika tulad ng Espanyol, Vietnamese, Tagalog, o Mandarin/Tsino, pakitawagan ang 1-888-302-7743. Tutulungan ka ng interpreter na iulat ang insidente at isampa ang iyong reklamo.
如果您希望以其他语言，如西班牙语、越南语、他加禄语或普通话/中文提交投诉，请致电1-888-302-7743。 将会有翻译专员协助您报告事件以及提交投诉。